Return Policy

1. Returned merchandise must be in its original packaging. Example, labels must still be attached and unmarred, product in their original bags, no writing on the label. Products that are returned in a way that cannot be resold as is will be assessed a 15% restocking fee.
2. Returned merchandise must not be altered or used in any way.  Example no cut materials, no glue on parts, no bent prongs.
3. Include a copy of the packing slip or invoice with your return.  On it, please note your RA# you were given to return your items.
4. Carefully package merchandise for return. Example, use a padded envelope or small box and bubble wrap.
5. For your protection, you should insure your package for the full value of your return merchandise.  We are not responsible for lost packages on returns.
6. The customer is responsible for postage on returned merchandise not due to our error.
7. Your return will be processed within 2-5 business days after it is received by our office.  You will receive an email when your return process is completed.  The e-mail will include a credit voucher that you may use on your next order.  If you prefer that we refund your original method of payment, please contact us after you receive your email and credit voucher.
8. We do not credit for shipping charges either way, unless the return is due to an error on our part.  If this is the case will credit you the return postage
9. If your quantity order of an item qualified for a lower price tier and you return part of the quantity, your credit will be adjusted to reflect the higher price tier for the quantity you kept.  Example, ordered 12 pieces - returned 11 - kept 1. 
10. There will be a 15% restocking fee on all merchandise that is not returned to us in sellable condition.
11. Merchandise must be received by us within 30 days of receipt.  All sales are final after 30 days from the receipt date.